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FAQ
For full house cleanings, we typically have a flat rate price and you can see the estimated prices on our pricing page.
We also offer hourly pricing if you only need some rooms or areas cleaned.
A deep clean is for customers who haven’t had their home professionally cleaned in more than a month or for homes in a bad condition. This allows your cleaners additional time to thoroughly clean your home. Deep cleaning tackles stubborn buildup, grease, and grime, making it more demanding and time-consuming. This is recommended for all new customers as it brings the home up to our amazing professional standards that your cleaners can then maintain for a lower price on a recurring service.
All flat-rate cleans are usually calculated based on the number of bedrooms and bathrooms you have in your home. Additionally, all living areas, dining, and kitchen areas will be sparkling clean too!
(Any additional rooms such as studies, theatres, home offices are considered as bedrooms.)
Any 'extra' not selected on the form is not included in your cleaning.
We accept all major credit cards.
A valid credit card is required to be on file at the time of booking. A hold will be placed on this card as your cleaning day approaches. The credit card will be charged after the cleaning is completed.
The cleaners can usually do hoarding cleanings but they usually require them to be booked as an hourly service. The hourly rate is subject to change depending on the condition of the home.
If your property is deemed a hazardous cleaning situation that goes over and above a normal cleaning environment, your cleaners have the right to walk away. Such a service will be considered 'cancelled' and our normal cancellation policy will apply.
The cleaners do not clean poop, blood, or other biohazardous material.
Yes, your cleaners can bring all supplies that are needed. If you want your cleaners to use your products then please make a note of that in your booking.
It depends on the size of the cleaning. We can send crews of between 1 - 6 cleaners to your cleaning.
If you book an hourly service then you have the choice of selecting the number of cleaners. Remember, the minimum 3 hours always applies, and the price is always per hour per each cleaner.